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Frequently Asked Questions

Delivery

We have started Curfew Deliver within Colombo except Isolated Ares.
If you are from an isolated area, your order will not be delivered until the area has been cleared & re-opened by health authorities
Other areas in Colombo, delivery will take place within 1-2 days from the order place

* How can I change my Delivery/Shipping address?
You can do it by visiting “My Accpunt” page nad sellecting the “Addresses” section

* How long will it take to get my package?
In many orders, the Estimated delivery time may vary between 1-3 working days. For more info call +94(0) 777257031

* How are delivery costs calculated?
Delivery costs are calculated under flat rate and product weight. For more details on delivery costs, please contact us directly +94(0) 777257031

* What payment methods are accepted?

Our payment gateway powered by Pay Here payment gateway(https://payhere.lk). Which supports card payment. If you suspect about our site’s security or our payment policies. We strongly advise you to use Bank Deposit(wire transfer) as your payment option. Please contact for banking details

* What is buyer protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected when:

.The item you ordered did not arrive within the time promised by the seller.
.The item you received was not as described.
.The item you received that was assured to be genuine was fake.

* How can I cancel or change my order?
After you placed an order, there are no way back, but if you have unavoidable reason and still need to change. Please email call or message us immediately.

* Do I need an account to place an order?
Yes, And It is free. After you order a product we need to track the order until it come to your doorstep. So, Having account is very important.

* How can I refund or return a product?
You can refund or return a product if it is under these circumstances http://houseofcakes.lk/refunds-and-returns-policy/

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